Who are we?
Information collected
This privacy policy statement sets out the data processing practices carried out through your use of this website.
T: 0141 258 8363
E: sales@glasgow-double-glazing.co.uk
If you have any requests concerning your personal information or any queries with regard to these practices, please contact us directly.
This privacy policy only covers Glasgow Double Glazing website at www.glasgow-double-glazing.co.uk
By calling our phone number, submitting our quote form, or by using our website, you agree for your details to be used to our partner for the purpose of being contacted for a quote.
We collect and use certain personal information about you, we are responsible for keeping this information safe. When we collect this information we are regulated under the General Data Protection Regulation which applies in the United Kingdom. We are the controller of your personal information for the purposes of these laws.
What Personal Data We Collect And Why We Collect It
To process a request for a quote, complete a contract or deliver our products and services to you, it is necessary that we collect the following personal information about you:
Name, Phone Number, Postcode and Email Address
Depending on how you choose to pay at the time of purchase, our lead partner will collect the following information to process your payment:
Address, Bank Account Details or Card Payment Information
We will also use your data to monitor customer satisfaction, gather feedback and honour your guarantee.
Use of personal information
We do not sell personal information collected through this site or use your personal information for any other purpose than those stated above.
Cookies
Cookies may be used by us to provide you with customised information from our website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of
our website. Cookies may also allow us to make our website more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time to visit our website.
We use cookies so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. If you disable cookies from your browser you may not be able to access certain features of a particular website.
Security
We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.
Using your information for fraud prevention
We may share your personal information from your partner retailer application with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to those agencies to prevent fraud and money laundering.
Checking your identity
We may ask you to provide physical evidence of identity verification or search the les of credit reference agencies which will keep a record of our search, whether or not your application for a facility proceeds. This is not seen or shared with any other 3rd parties unless written consent is received from those individuals.
Money Laundering Checks
To comply with Anti-Money Laundering regulation, there are times when our partners will need to confirm or re confirm the name and address of our partner lenders, including directors and shareholders. This is not seen or shared with any other 3rd parties unless written consent is received from those individuals.
How we manage Special Category Data
In the unlikely event of us receiving Special Category Data as defined in GDPR
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/special-category-data/ will inform you of the receipt of this information to discuss the deletion of this data.
Disclosures
We will not disclose personal information to other companies and suppliers as we do not use third parties to process your data.
Internet-based Transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this website and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.
Personal Data and your rights
If we collect any personal data from you, you have the right to receive/amend/delete information about the personal data we hold about you. We do not charge a fee for this unless we believe the request is excessive or unfounded. If we refuse a request we will tell the individual why and that they have the right to complain to the supervisory authority and to judicial remedy. We will do this without undue delay and at the latest within 1-month. If at any time you no longer wish to receive any of our e-bulletins, newsletters or other information for which you have subscribed our partner retailer process, then please contact us so that we can remove your relevant details.
Changes to this Privacy Policy
We may make changes to this Privacy Policy from time to time. You should check this page regularly to see our most up to date policy. We will tell you about any changes to this Privacy policy by showing the date of the changes in the ‘Last updated’ section below. By using the website after the date we make any changes, you are agreeing to the changes.
Last updated: October 2024
